Our expert team is available around the clock to help you solve any technical problem or question about your services.
Contact us
Multiple ways to reach us, depending on urgency and your preference.
Open a support ticket directly on our Discord server. Average response time: under 30 minutes.
24/7 - < 30 minSend us an email for complex requests or when you need to attach documents.
contact@tyrolium.frResponse in < 4hFill in our contact form on the website for any general inquiry or partnership request.
Response in < 48hFAQ
VPS and game servers are deployed automatically in less than 60 seconds after payment validation. Dedicated servers take between 12 and 24 hours due to hardware assembly.
We accept credit/debit cards (Visa, Mastercard), PayPal and bank transfer for annual plans. All payments are secured via Stripe.
Yes, you can upgrade your plan at any time from your control panel. The price difference is calculated proportionally for the remaining subscription period.
Yes, backups are performed automatically every day and retained for 7 days. You can trigger a manual backup at any time and restore from your control panel in one click.
No. Our anti-DDoS solution filters traffic transparently with negligible added latency (< 1ms). It activates automatically in case of attack without any intervention on your part.
Monthly plans can be cancelled at any time from your control panel with no penalty. Cancellation takes effect at the end of the current billing period.
Our commitments
Your support is handled in-house, by the team that knows the infrastructure inside out.
We guarantee 99.5% uptime on all our services. Credit issued automatically in case of downtime.
No bots, only real experts. Our technical support team is always available to assist you.